Packeteer offers
two service and support packages, allowing you to select the coverage
that is appropriate for your organization:
- Premium Customer Support Program (CSP-Premium) also covers
a one-year term and includes next business day advance replacement,
Packeteer software subscription, and access to technical help 24
hours a day, seven days a week.
- Premium Packeteer Software Subscription (PSS-Premium)
provides easy access to all software upgrades, enhancements, and
documentation as well as 24-hour-a-day technical assistance seven
days a week for one year.
PacketCare Service Offerings in Detail
|
Program: |
What is Included: |
Considerations: |
| Premium
Customer Support Program (CSP-Premium) |
- Access to all software updates and upgrades.
- Next Business Day Advance Replacement.
- Telephone/Web Support: 24x7 Phone or
Web access to Packeteer's Customer Support for answers
to technical questions.
|
- May be renewed annually while product remains
on Packeteer's price list and for two years after
product discontinuation.
|
|
Premium Packeteer Software Subscription (PSS-Premium) |
- Access to all software updates and upgrades.
- Telephone/Web Support: 24x7 Phone or
web access to Packeteer’s Customer Support for answers
to technical questions.
|
- May be purchased or renewed at any time.
|
What is included in each service offering?
|
Support: |
CSP-Premium |
PSS-Premium |
|
Next Business Day Advanced Replacement |
YES |
N/A |
| Software
Subscription |
YES |
YES |
|
Phone Support |
YES, 24x7 |
YES, 24x7 |
| Web
Support5 |
YES, 24x7 |
YES, 24x7 |
Note: PacketCare purchases are non-refundable and non-transferable.
Order PacketCare Today! Call Toll Free 800-886-5564 or fill
out the form below.
In order to purchase a PacketCare Support or Service license,
please fill out the form below so a ShaperWorks.com Representative
can help you select the appropriate package. All fields are required.
|