Packeteer PacketCare Service and Support

Pricing and Product Information

Packeteer offers two service and support packages, allowing you to select the coverage that is appropriate for your organization:

Premium Customer Support Program (CSP-Premium) also covers a one-year term and includes next business day advance replacement, Packeteer software subscription, and access to technical help 24 hours a day, seven days a week.
Premium Packeteer Software Subscription (PSS-Premium) provides easy access to all software upgrades, enhancements, and documentation as well as 24-hour-a-day technical assistance seven days a week for one year.

PacketCare Service Offerings in Detail

Program:	What is Included:	Considerations:
Premium Customer Support Program (CSP-Premium)	Access to all software updates and upgrades. Next Business Day Advance Replacement. Telephone/Web Support: 24x7 Phone or Web access to Packeteer's Customer Support for answers to technical questions.	May be renewed annually while product remains on Packeteer's price list and for two years after product discontinuation.
Premium Packeteer Software Subscription (PSS-Premium)	Access to all software updates and upgrades. Telephone/Web Support: 24x7 Phone or web access to Packeteer’s Customer Support for answers to technical questions.	May be purchased or renewed at any time.

What is included in each service offering?

Support:	CSP-Premium	PSS-Premium
Next Business Day Advanced Replacement	YES	N/A
Software Subscription	YES	YES
Phone Support	YES, 24x7	YES, 24x7
Web Support⁵	YES, 24x7	YES, 24x7

Note: PacketCare purchases are non-refundable and non-transferable.

Order PacketCare Today! Call Toll Free 800-886-5564 or fill out the form below.

In order to purchase a PacketCare Support or Service license, please fill out the form below so a ShaperWorks.com Representative can help you select the appropriate package. All fields are required.

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Packeteer PacketCare Service and Support